Frequently Asked Questions

I BOUGHT MY TICKETS BUT…

I need to reschedule

To reschedule your tickets, please visit our Change of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

If you purchased the Flex option, you won’t be charged for your reschedule.

If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.

Last-minute Change of Date requests will not be honored.

In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.

I want to upgrade or downgrade!

Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I never received them

If you have purchased tickets to The Art of Banksy directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

TICKET INFO

Authorized Ticket Sellers

Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact our box office for verification.

Authorized Ticket Partners To The Art of Banksy

banksyexhibit.com/Toronto

Ticketmaster.com

Universe.com

Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

Ticket Types & Prices

VIP ANYTIME and FRIENDS & FAMILY VIP ANYTIME
Each ticket includes: Skip The Line & Anytime Admission*, VIP room access, Exclusive Art piece by Danny Smith, Souvenir Photo, Art of Banksy Lanyard, Limited edition poster.

Please note for Friends & Family, a minimum of 4 tickets must be purchased.

*Show your VIP ticket for Skip The Line access. Anytime Admission allows you to arrive at any time on your selected date – subject to public opening hours.

PREMIUM and FRIENDS & FAMILY PREMIUM

Each ticket includes: Limited edition poster, Art of Banksy Lanyard, Timed Admission**.

Please note for Friends & Family, a minimum of 4 tickets must be purchased.

GENERAL ADMISSION and FRIENDS & FAMILY GENERAL ADMISSION
This ticket type provides Timed General Admission only**.

Please note for Friends & Family, a minimum of 4 tickets must be purchased.

**For Timed admission, please arrive between 20 minutes prior to and after your selected start time.

There is no age restriction to attend the exhibit. Children 5 and under are free. Children 6+ require a ticket for entry. Guests under the age of 14 must be accompanied by an adult (aged 21+).

Ticket Prices:

Prices start at $59.99

Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending. 

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

VENUE INFO

Prohibited & Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

Backpacks, luggage, and duffle bags

Paints and aerosols

Indelible markers

Weapons of any type

Outside food and beverages (including alcohol)

Food of any type is not permitted in the gallery

Any item deemed by exhibit security or venue management to be inappropriate

Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

Camping chairs

Tripods

Permissible

Walkers, mobility scooters, and other mobility aids

Strollers

Cameras (still/video)

Service animals – for non-traditional service animals please contact us before your visit

Prohibited items will not be stored by venue management or on-site.

The Art of Banksy reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Accessibility

Venue

The entrance, lobby and theatre are wheelchair accessible. Wheelchair accessible seating is available within the venue. If you require wheelchair accessible seating, please contact us.

 

Parking

There aren’t dedicated accessible parking spots at this venue. Drop-offs can be made at the main entrance.

 

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted.

 

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

 

Masks

Masks are not required for entry into the exhibit. They are optional for staff and guests in accordance with current legislation.

 

We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

 

Support Persons

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

 

Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

Exhibit Hours

The exhibit opens 15 minutes before the first entry time of the day and closes 10 minutes after the start time of the last entry time of the day. For entry times, please see the ticketing calendar when you click BUY TICKETS.

Location, Parking & Transit

Location

Lighthouse ArtSpace Toronto is located at 1 Yonge Street.

 

Directions & Transit Information

The closest subway station to 1 Yonge Street is Union Station (10-minute walk).

 

The closest streetcar stops to 1 Yonge Street are:

  • Queens Quay East at Yonge Street
  • Yonge Street at Queens Quay East north side
  • Queens Quay West at Bay Street east side
  • Queens Quay East at Freeland Street

 

Parking

The venue does not have dedicated on-site parking, but there are a number of public parking lots nearby.

 

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

 

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.

 

To reserve your parking spot, visit the
Lighthouse Immersive SpotHero Parking Page and book a spot!